3月15日郵件發(fā)客戶(印尼)回復(fù):
Daer John
Please Quate
Gear Box Only
Type : R Series
Ratio 1 : 60 Or??Ratio 1 : 80
For Induction Motor 10HP 1450Rpm 3Ph
Delivery time : Franco Singapore
Plaese send the drawing and the dimention
3月17日給客戶發(fā)去圖紙包括圖紙.
之后15天發(fā)了3封跟蹤,一直有回執(zhí). 打了一通電話,那邊一直是很朦朧的回復(fù).
4月1日
給客戶可能是最后一封郵件
Dear Alexander,
Almost 15 days he passed since the drawing was sent to you. I sent you 3 to 4 emails during these 15 days and knew you received them. I ge you a call and you picked it up.
However, we hen't got any feedback or comment from you then.
We asked our technician to make the drawing for you and it took time and their labor to do that. We do believe it's not the way to do business and it's a way of cheating.
If you need drawing,tell us directly PLEASEEEEEEEEE. We can provide you the drawings of K/F/S/H.B/P Series as well.? ?? ?? ?? ?? ?? ?? ?? ???FREE!!!!!!!!!!!!!!!!!!!
1??Please send me good price。相信大家對(duì)這句話都聽(tīng)麻了,但是不能一聽(tīng)這個(gè)就給最低價(jià),對(duì)于客戶的感覺(jué)反而不好??腿酥皇且粋€(gè)簡(jiǎn)單的詢價(jià),首先對(duì)方會(huì)覺(jué)得這不是最低,其次會(huì)對(duì)質(zhì)量和服務(wù)產(chǎn)生懷疑。所以,當(dāng)客戶問(wèn)到send
一、需求不明確的客戶
這類客戶通常就一句話:Give me price. 或者Send me your latest prices. 這種客戶我一般不會(huì)直接報(bào)價(jià)。我會(huì)先搜索調(diào)查一下這個(gè)客戶的具體情況,比如通過(guò)客戶的郵箱,公司名字,公司網(wǎng)址等