做外貿(mào)的都知道，客戶好評(píng)是“真金白銀”般的重要！特別是阿里版本更新后，產(chǎn)品的評(píng)論會(huì)直接展示，利用得好就是免費(fèi)的廣告位，利用的不好就是差評(píng)反饋區(qū) 今天就來(lái)聊聊客戶好評(píng)咋回復(fù)，還有怎么引導(dǎo)客戶給好評(píng)，純干貨！ 好評(píng)的重要性主要體現(xiàn)在三個(gè)方面：口碑傳播，客戶的好評(píng)能夠向外擴(kuò)散品牌影響力，吸引更多潛在客戶；提升信任，滿滿好評(píng)能讓新客戶更放心合作；增強(qiáng)競(jìng)爭(zhēng)力，讓我們?cè)谕兄忻摲f而出 想引導(dǎo)客戶給出好評(píng)，優(yōu)質(zhì)服務(wù)是根本，從咨詢到售后都要做到專業(yè)耐心；售后主動(dòng)跟進(jìn)詢問使用體驗(yàn)，快速解決客戶問題；還可以給客戶送小禮物或下次合作的折扣碼，提升客戶好感 下面是一些好評(píng)回復(fù)話術(shù)，供大家參考： 1?簡(jiǎn)潔真誠(chéng)型： 非常感謝您的好評(píng)！能得到您的認(rèn)可，我們深感榮幸。您的滿意是我們前進(jìn)的動(dòng)力，期待未來(lái)繼續(xù)為您服務(wù)！ Thank you very much for your positive review! We are deeply honored to have your recognition. Your satisfaction is our driving force, and we look forward to serving you in the future! 2?詳細(xì)感謝型： 感謝您對(duì)我們[產(chǎn)品名稱]的肯定。從前期溝通到訂單交付，您的信任讓我們更有信心。我們會(huì)持續(xù)優(yōu)化，為您帶來(lái)更優(yōu)質(zhì)的體驗(yàn)，再次感謝！ Thank you for your affirmation of our [Product Name]. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again! 3?引導(dǎo)互動(dòng)型： 感謝您的好評(píng)！您的支持是我們最大的鼓勵(lì)。要是后續(xù)使用中有任何想法，歡迎隨時(shí)聯(lián)系我們，也期待您給身邊朋友推薦！ Thank you for your positive review! Your support is our greatest encouragement. If you have any ideas during subsequent use, please feel free to contact us at any time. We also look forward to your recommendation to your friends! 寶子們，掌握這些好評(píng)回復(fù)和引導(dǎo)技巧，讓我們的外貿(mào)業(yè)務(wù)一路開掛！記得點(diǎn)贊收藏，有問題下方留言，一起交流！