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公司規(guī)定只能免費(fèi)付給新客人一個(gè)樣品,另一個(gè)得付錢。結(jié)果客人跳單了。

Vincent.Huang
十一月二十五號(hào),在阿里TM上有個(gè)英國(guó)人加我聊天,說(shuō)要采購(gòu)無(wú)線耳機(jī),我就很熱心地跟他交談,價(jià)格包裝什么都談好,后來(lái)因?yàn)樗獌蓚€(gè)樣品,我公司規(guī)定只能免費(fèi)付給新客人一個(gè)樣品,另一個(gè)得付錢,結(jié)果最后他說(shuō)他要考慮一下。

第二天我問(wèn)他情況怎么樣,結(jié)果他很遺憾地告訴我說(shuō)定單給別的商啦,可憐我55555555555555555555555555
好不容易有個(gè)意向的客人結(jié)果就這樣丟啦!
下面我把跟他的來(lái)往郵件給大家看看:A為客人,Cathy是我
A:Dear Cathy,

Further to our chat over the internet. enclosed is our information. Please let me he the price as soon as possible.

Thanks and regards,

這是他詢價(jià)時(shí)我要他公司資料,他就發(fā)了第一封郵件給我介紹他的公司。
Dear A,

Thank you for your inquiry our wireless headphone and glad to chat with you by TradeManager!
The goods your are finding is produced by our factory.

I am Cathy,Shenzhen Earhp Electronics Factory, Ready to be your Reliable Business Partner fromChina.we are one of the largest factories for wireless headphone in China,which can use in TV/computer/DVD and others,Earhp has cooperated with many well know brand companies by offer promotion gift of headphone,such as TCL, KONKA, CHANCHONG, HITACHI, HISENSE, HAIER, TOSHIBA and so on.The strategy has imposed a pretty good effect in sales and market for them.So we hope he the chance cooperate with you,and wish you don't loss the time to sale your TV more and earn more money.

Now we addach our 5 in 1 wireless headphone for you reference:
因?yàn)槲覀兪菬o(wú)線耳機(jī)廠家所以給出的價(jià)格還不錯(cuò),他也在TM上說(shuō)接這個(gè)價(jià)
Dear Cathy,

Thank you for your e mail. I he ended up placing the order with another supplier. Sorry about that, but I'm not used to being charged for samples. This is not how China works and certainly not in today's economic climate. Hopefully we will do business with something else in the future. I will keep your offer on file.

Regards,
A
結(jié)果他說(shuō)把單給別人,咱不死心啊,又發(fā)個(gè)試探郵件過(guò)去
Dear A,

He a good day!

I am so sorry to hear that,and hope we he the chance to cooperate with your company later,about the sample that night i said i could send you one free,for another I tryed my best to ask my boss agree the next day,then i sent you our photo quotation! But regret to get the news you placed the order to others.

In order to better your future co-operation, in order to better serve our customers, If you don't mind,our Customer Service hope give you a customer satisfaction survey, your views will always remain the customer's advice database, it is very important for our factory's development later.

After communicated with you, but we did not co-operation successful ,the most important reason is, which is not good enough? Services, products, prices or other? In addition,please give us your constructive comments. Thanks!

Thanks and best regards!

Cathy

他回我:
Dear Cathy,

Thank you for your e mail. We he been dealing with China for over 20 years. We understand the costs involved, but when we ask for a sample and are asked to pay for it and pay for carriage , we prefer to pass. This is not the right way to proceed with business as far as I'm concern. It costs me about $100 to bring a sample here. The product costs $6 each. If I wanted the sample for myself and not for business I could order it in the UK for a lot less.

I hope you understand that this gives ery bad taste for the beginning of a relationship which is why I preferred to go with someone else that did not give me a hard time.

Hopefully in the future we can do something else together.

Regards,
希望以后咱還能有機(jī)會(huì)合作,我又回他
Dear A
Thank you for prompt mail!
Hapy Thanksgiving Day!
Thank you give the chance to contac with you and cooperate with you future,hope you and your family everything goes very well !

Yes,i agree with your thought,the samples fee is lower than freight fee very much.and i can learn your sincerely to cooperate with us.
Before we sent many samples to any clients' demand them,but many of clients just cheat for samples not for business,
so my boss changed the rule which we can supply one sample free only.But we will
問(wèn)題/討論
回復(fù)(15)
我要向AI提問(wèn)
AI回答:
der with other supplier.

Please don't hesitate to contact me if you need any assistance in the future. We are always willing to provide high-quality products and services for our customers.

Thank you for your interest in our products.

Best regards,
Cathy
2023-06-27
追問(wèn):
  • 楊小云
    我們的產(chǎn)品價(jià)值比較的底,如果他愿意出樣品費(fèi),樣品都是免費(fèi)的
    2013-08-21
  • Indra.Hermawan
    一般樣品費(fèi)用要和大貨的價(jià)格高5-10美金的,我們一般情況下不發(fā)免費(fèi)的樣品的
    2013-08-21
  • Evgeniy.Godovanets
    Absolutely,I agree with you that we need to be aware our customer proposal and background.After analysing,please make a prompt? ?? ?? ?? ???determination and go on.

    Sometime if the potential customers ask you to give him a specified sample with business propose.on the other hand,you he to pay
    attention to someone with cheating propose.
    2013-08-20
  • Slina
    我們公司再便宜的樣品,樣品費(fèi)還不止幾美金呢, 我們USD50. 很多顧客丟了,不過(guò)很多時(shí)候,樣品費(fèi)可以試探出他的誠(chéng)意。
    2013-08-20
  • 王軍
    學(xué)習(xí)了,,客戶的感覺(jué)很難摸索啊。。
    2013-08-20
  • Philip.Chen
    進(jìn)來(lái)向大家學(xué)習(xí)
    2013-08-20
  • Pablo.Colfer
    一個(gè)樣品6 USD,客人付款手續(xù)費(fèi)都得20多USD了。。。。。暈,你老板太小氣了
    2013-08-19
  • Tony27
    如果是到付的話,我覺(jué)得應(yīng)該寄過(guò)去的

    畢竟機(jī)會(huì)只有一次,錯(cuò)過(guò)了就錯(cuò)過(guò)了

    但是如果單子拿到了,那就賺了————
    2013-08-19
  • JAKE.YU
    樣品真的是個(gè)問(wèn)題,
    我們公司也是一個(gè)免費(fèi)樣品都不.
    如果硬要,自己掏錢嘍.
    2013-08-18
  • Aayush.Gupta
    對(duì)待客戶索樣,一定要了解清楚了,具體問(wèn)題具體分析,絕不能一概而論,首先,你必須了解客戶,是大客戶(同行業(yè)內(nèi)知名的客戶),小客戶還是貿(mào)易公司等,第二,你必須了解客戶要樣品的目的,客戶只是泛泛的要樣品,還是有目的的要,有沒(méi)有對(duì)樣品的詳細(xì)要求,一般來(lái)說(shuō),對(duì)樣品的要求越詳細(xì),定單的可能性越大,只有更深入的與客戶交流才能知道更多有關(guān)客戶的消息,才能一個(gè)基本的判斷,縱然你們公司有必須樣品費(fèi)的規(guī)定,如果你的客戶確實(shí)是一個(gè)潛在的大客戶,不妨給領(lǐng)導(dǎo)或老板申請(qǐng)一下把情況說(shuō)清楚也不一定不能免費(fèi)的,關(guān)鍵是要讓領(lǐng)導(dǎo)認(rèn)為他確實(shí)是一個(gè)有潛力的大客戶才行
    2013-08-18
  • Did.Chu
    謝謝分享
    這個(gè)案例到付預(yù)付都有可能
    又是樣品費(fèi)問(wèn)題,里面還牽扯到目前的局勢(shì)
    這個(gè)問(wèn)題還真是各有方式吧 所以客戶群也就不一樣了
    2013-08-17
  • Evgeniy.Godovanets
    are asked to pay for it and pay for carriage? ?? ?應(yīng)該是到付的吧.
    2013-08-17
  • tiger
    看了你的郵件,好象沒(méi)有說(shuō)明快寄費(fèi)是到付還是預(yù)付呢。如果是到付,一個(gè)USD6的樣品費(fèi)就不用了吧? 如果是預(yù)付,客戶USD6的話也根本就不好付錢過(guò)來(lái)吧?這在實(shí)操作中也是不現(xiàn)實(shí)的呀。
    2013-08-16
  • Lensi.Zou
    Thanks for sharing.??I will pay more attention to such things.
    2013-08-16
  • Aayush.Gupta
    我們?cè)俦阋说臉悠范际且X的,這是老板雷打不動(dòng)的規(guī)矩。為此不值丟了多少呢
    2013-08-15
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