詢盤是外貿(mào)人與買家的“第一次親密接觸”，細(xì)致的產(chǎn)品描述、優(yōu)惠的促銷價(jià)格、專業(yè)的術(shù)語措辭都有機(jī)會(huì)引起買家的注意?？墒且肼鋵?shí)到成交環(huán)節(jié)，還需要通過業(yè)務(wù)員的優(yōu)質(zhì)服務(wù)來增強(qiáng)買家的下單決心！為助力外貿(mào)企業(yè)拿下訂單、贏得商機(jī)，孚盟軟件特此收集了一系列能提升國(guó)外買家回復(fù)效率的詢盤模板合集，供外貿(mào)小伙伴們參考借鑒。
一、針對(duì)未付款訂單
Dear $buyer,?
We have got your order of XXXXXX. But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks!?
Best Regards?
$myname?
二、針對(duì)已付款訂單
Dear $buyer,
Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!
Best Regards
$myname
三、針對(duì)發(fā)貨后
Dear $buyer,
The item XXXXXXXXXXXXXX you ordered has already been?shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support!
Best Regards
$myname
四、詢問是否收到貨
Dear $buyer,
According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on
Best Regards
$myname
五、針對(duì)客戶投訴產(chǎn)品質(zhì)量有問題
Dear $buyer,
I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition?before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.
Best Regards
$myname
六、當(dāng)訂單完成后
Dear $buyer,
I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future.
Thanks！
$myname
七、提醒買家給自己評(píng)價(jià)
Dear $buyer,
Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me.
Best Regards
$myname
八、針對(duì)貨物斷貨的情況
Dear $buyer,
We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too.?You?can?click on the following link to check them outXXXXXXXXXXXXXXXXXXXXXXXXXXXX.If there’s anything I can help with, please feel free to contact us. Thanks！
Best Regards
$myname
九、給買家發(fā)放折扣
Dear $buyer,
Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time. Please feel free to contact us if you have any further questions.
Thanks & Best regards!
$myname
十、遭遇買家議價(jià)
Dear $buyer,
Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks!
$myname
十一、針對(duì)大量訂單詢價(jià)
Dear $buyer,
Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs $ XXXX USD with shipping fees included. If you order XXX pieces in one order, we can offer you the bulk price of XXXXUSD/piece with free shipping. I look forward to your reply.?
Regards！
$myname
十二、針對(duì)買家要求免運(yùn)費(fèi)
Dear $buyer,
Sorry, free shipping is not available for orders sent to XXXXXXXXXXXXXX. But we can give you a XXX% discount of the shipping cost.
$myname
十三、未付款訂單改完價(jià)格后再次催款
Dear $buyer,
We’ve reset the price for you. We have given you a XXX % discount on the original shipping price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with.
Best regards!
$myname
十四、當(dāng)買家對(duì)于你的產(chǎn)品表示懷疑
Dear $buyer,
I am very glad to receive your message. Although I haven’t got a high score on DHgate, I’ve been doing business on eBay for many years and I am quite confident about my products. Besides, since DHgate offers Buyer Protection service which means the payment won't be released to us until you are satisfied with the product and agree to release the money. We sincerely look forward to establishing long business relationship with you.?
Regards
$myname
十五、針對(duì)發(fā)貨幾天后買家沒收到貨
Dear $buyer,
We sent the package out on XXXXXXXXXXXXXX, and we have contacted the shipping company and addressed the problem. We have got back the original package and resent it by UPS. The new tracking number is XXXXXXXXXXXXXX. I apologize for the inconveniences and hopefully you can receive the items soon. If you have any problems, don’t hesitate to tell me.
$myname
十六、向買家推薦新品
Dear $buyer,
As Christmas/New year/…… is coming, we found XXXXXXXXXXXXXX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of XXXXXXXXXXXXXX. Please click the following link to check them out XXXXXXXXXXXXXXXXXXXXXXXXXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX. Thanks.
Regards
$myname
十七、收到好評(píng)后的回復(fù)
Dear $buyer,
Thank you for your positive comment. Your encouragement will keep us moving forward.We sincerely hope that we’ll have more chances to serve you.
$myname
