1. 打電話問候客戶 "Hello, this is [your name] from [company name], may I speak with [client name]?" 您好,我是[你的名字]來自[公司名],可以請問[客戶名字]在嗎?
2. 介紹你的公司和產品 "Our company specializes in the production of USB hubs. We offer a wide range of USB hubs with diverse functionalities. Our products are all CE and RoHS certified. May I introduce our most popular product to you?" 我們公司專門生產USB集線器。我們提供多款功能不同的USB集線器,我們的產品全部得到CE和RoHS的認證??梢越榻B我們最受歡迎的產品給您嗎?
3.了解客戶需求并回答客戶問題 "What features are you looking for in a USB hub?" 你對這款USB集線器有什么特別要求嗎?
"How many ports do you need?" 你需要幾個USB口?
"Of course, we offer competitive pricing for large quantity orders. May I know your expected order quantity?" 當然,我們對大訂單量有競爭力的價格,能告訴我您預期的訂購數(shù)量嗎?
4. 談判和達成交易 "How about the lead time and payment terms?" 關于交貨時間和支付方式怎么樣?
"If you place your order within this month, we can offer you a 5% discount." 如果您在這個月內下訂單,我們可以給您5%的折扣。
5. 客戶服務和關懷 "Thank you for choosing our company. We appreciate your business and value your satisfaction. If you have any questions or concerns, please feel free to contact us." 感謝您選擇我們公司。我們感謝您的業(yè)務并珍視您的滿意度。如果您有任何問題或擔憂,請隨時與我們聯(lián)系。