這個(gè)客戶是我在網(wǎng)上搜來(lái)的,目前判斷不能算是優(yōu)質(zhì)客戶吧,但是從03月4號(hào)到現(xiàn)在5月9號(hào)已經(jīng)兩個(gè)月有余了,期間經(jīng)常,也算是一個(gè)潛在客戶吧。
但是從始至終就付款條款上卡住了,談不下去啊,請(qǐng)高手給指點(diǎn)一下啊。簡(jiǎn)要內(nèi)容如下:
1. 我給客戶報(bào)過(guò)價(jià)之后,客戶沒說(shuō)價(jià)格是否可以接受,直接提到付款的事宜,就是內(nèi)容里所說(shuō)的“credit facility”。
dear friend
i am ready to work with you provided you extent to me some credit facility and i give you some small
trial order and later on large scale.
rgds
2. 但是我也不確定客戶說(shuō)的“credit facility”是什么意思,然后就回信問(wèn)他。
dear ***,
thanks for your kindly reply, we will be also glad to work with you.
but could you explain what is extent some credit facility to you?
...
3. 然后客戶的回復(fù)如下:
we are interested to develop business with you exclusively for hammers if you are factory. we will start with one type first and later on increase full range.
we can only work if you give us some delayed payment facility so that we keep our orders on rotating and continuous.
意思應(yīng)該就是要求付款延遲。但是這一點(diǎn)我想是任何一家都不可能輕易接受的,何況是還是新客戶呢。
此外客戶還提及她的市場(chǎng)沙特阿拉伯,不知道這個(gè)市場(chǎng)的客戶信譽(yù)是怎么樣一個(gè)情況呀?
后續(xù)跟客戶的過(guò)程中,根據(jù)客戶的要求發(fā)了一些工廠的圖片和產(chǎn)品包裝細(xì)節(jié)圖片給他。就是在發(fā)產(chǎn)品照片的時(shí)候有一款產(chǎn)品的圖片帶有品牌,因?yàn)楦鞣N原因我們現(xiàn)在不能了,但是我又忘記掉了,就是這一點(diǎn)被客戶給發(fā)現(xiàn)了,而且對(duì)這款產(chǎn)品很感興趣。由此可以表明該客戶是一個(gè)真實(shí)的家,對(duì)市場(chǎng)和品牌很熟悉。
4.三月底跟蹤了一下客戶,告訴他我公司要求廣交會(huì),希望可以在廣交會(huì)上面談,但是客戶偏偏又不去參加。然后到四月準(zhǔn)備廣交會(huì),參加廣交會(huì)以及五一放假,這一個(gè)就沒有怎么。
五一放假之后經(jīng)過(guò)兩次跟蹤,給客戶報(bào)最新價(jià)格參考,客戶終于有回復(fù)了,內(nèi)容如下:
i appreciate your positive mail and would like to inform that i dont go after the building or the factory. i go after the quality and price.
i he never tried you r goods and always keep the doors open for the new comers.
i am already dealing with some factories and if things allow me then i will take some step to establish relationship with you. for this, i he to consider your price quality packing and lastly what payment facility you can give as i he suppliers who do four me with this friendship gesture.
在郵件最后,客戶還是再次問(wèn)及“payment facility”問(wèn)題。針對(duì)客戶提到的考慮價(jià)格、質(zhì)量包裝以及這個(gè)付款三個(gè)問(wèn)題,我簡(jiǎn)介扼要的的給他進(jìn)行了回復(fù)。
5. 回復(fù)如下,
thanks for your kindly reply. regarding your requirement, our reply as following.
regarding the price, i enclose our new price for you reference. pls check the enclosed quotation.
recently due to the fell of exchange rate, our price is relatively higher, details as per attached list.
regarding the quality, we can offer the sample for your test according to your need.
regarding the payment facility, we would like to do for you , but the precondition is how to ensure that we will not suffer losses.
我就跟他說(shuō),價(jià)格可以談,質(zhì)量可以發(fā)樣品供您檢測(cè)。而“payment facility” 如何保證我們不受損失呢?
6. 今天早上打郵件,到客戶的回復(fù)。
i only suggest that to establish a mutual trust we must take a small start which will strengthen our bonding and pe way for a bright future.
it depends how much risk you are going to take and on the other hand it will give me a chance to prove my honesty and sincerity as i assure you that with this amount i cannot run away and build some palance in this world.
regards
客戶的大體意思就是
建議彼此建立信任,并且邁出合作的第一步然后才能繼續(xù)密切合作關(guān)系并通向光明的未來(lái)。
關(guān)于風(fēng)險(xiǎn),主要取決于我方承受了多大的風(fēng)險(xiǎn)。并且另一方面也是給他一個(gè)證明自己誠(chéng)實(shí)和真誠(chéng)的機(jī)會(huì)。正如我向你保證的就這個(gè)金額來(lái)說(shuō)我不可能逃跑,最后那半句話不怎么理解了,誰(shuí)看懂了告訴一聲吧。
目前的情況就是這樣了,我們要求保證不受損失,他們要求給個(gè)建立信任的機(jī)會(huì)。大家有好的建議嗎,請(qǐng)不吝賜教哈。[收起]