追債，萬(wàn)般無(wú)奈，求助高手，感激不盡
追債，萬(wàn)般無(wú)奈，求助高手，感激不盡
澳大利亞客戶，從今年四月初始下單，到6月份為止下了八單貨，始時(shí)發(fā)貨前付清余款，其中有5單是走空運(yùn)的，前面前面幾單都是發(fā)貨前付清余款，后來(lái)我們到見(jiàn)提單COPY付款，前面7單都付款相當(dāng)?shù)难杆?。最后第八單到港?5天還沒(méi)提貨，一直討余款，然后就跟她自己的一個(gè)客戶出了點(diǎn)問(wèn)題，let her down,但是她說(shuō)不會(huì)let me down,只是資金出了點(diǎn)問(wèn)題，讓我們先放貨。如果我們不放貨，一天就會(huì)產(chǎn)生200美金左右的費(fèi)用，那個(gè)時(shí)候我們放或者不放都已經(jīng)很被動(dòng)了，經(jīng)客人的請(qǐng)求，說(shuō)先放貨，稍后一周會(huì)付款。我們先放掉了貨，后來(lái)一周客人又付給我們兩千美金了，但是跟我說(shuō)已經(jīng)產(chǎn)生了5千美金的清關(guān)費(fèi)用。后來(lái)又過(guò)了一周，我就接著催款，連續(xù)催三天以后，客人回復(fù)我了說(shuō)不要以為她是在回避我，說(shuō)她是在跟她的終端客戶會(huì)，商談新的投標(biāo)的問(wèn)題，其中終端客戶也談到超市投訴問(wèn)題，我們是化工品，說(shuō)我們的使用時(shí)間太短。我就跟客人分析了下情況，說(shuō)不恰當(dāng)?shù)氖褂梅椒〞?huì)導(dǎo)致不同的使用效果。結(jié)果她就搞來(lái)說(shuō)我們質(zhì)量有問(wèn)題，要我們負(fù)責(zé)，結(jié)果我再解釋，不回復(fù)我，再繼續(xù)解釋又不回復(fù)我，一下是郵件往來(lái)供你們參考：
Hi Brian,
Thank you for your email.
Now that you he confirmed that there is a defect in the product you he produced and supplied for Magic Chef Australia, we are obligated to let our customer know.??Once we advise our customers of the defect??we will be required to undertake a recall of the product from all stores throughout Australia (approximately 980 stores) and replace with correct stock.??Please also keep in mind we are holding 8000 cartons of the defect stock in our warehouse.
We need to resolve this problem urgently if we are to continue with supply my largest customer.
Brian can you please discuss with your boss as to how we are going to rectify this situation.
Best regards,
A
Subject: Re: TOILET BLUE
Hi A
We are so sorry to hear the complain and the sales he decreased.We had tested your original sample and also found the defect,the previous product has residues which our products did not he and our blue color could come out??more evenly.What we want to say is that each factory may has its own advantages,our formula is nearly the same with your original product,but no factory can make exactly the same.Please find the MSDS including our percentage of the ingredients in the attachment.
We he been making toilet blue for more than 10 years and he many big customers all over the world ,such as USA Dollar General,UK Poundland,Japan Daiso,Germany KIK and etc.We are the most professional manufacture in toilet blue area in the east of China.We also received few complains from our other customers,most of reasons were the wrong usage(the tablet should be placed away from the water outlet) or the water temperature(if the water temperature is 15C,our tablet can last 30days, if the temperature is 20C,our tablet can last 20 days),after the explain,our business can go on smoothly and no more complains.I hope this reason works for you,on the other hand,you could also test our product yourself from our mass production in your stock,you could place one of our blue tablet exactly according to the instructions(place the tablet on the floater side,away from the water outlet side).
Our daily capacity??is 100,000pcs per day,if our product can only last a few days,the complains will like snow flake.We need to do a cutting samples test before we make every batch production,so we he confidence in our delivered products,if you think our lasting time is not long enough,we could also do some adjustments for you.
I hope our business can go back to normal soon,please just let me know if there is any thing else I can do for you.
Thank you .
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Best Regards!
Brian??Zhang
From: A
Date: 2013-07-31 12:30
To: 'trade'
Subject:??TOILET BLUE
Hi Brian,
Sorry for the delay in responding.
Our meetings were with our major customer that retails the Toilet Blue as we he been asked to provide a tender for their homebrand product.
We were asked the question whether the Toilet Blue blocks that we are purchasing from your company are identical to our original sample which I sent you.??I he advised yes explaining that my original product was forwarded to you to enable you to produce and quote on the identical product and that we he also improved the packagin[收起]
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